Sorto

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Sorto removes the admin from property repairs. Tenants raise issues through a guided flow with self-help and responsibility checks. Contractors accept jobs from a no-login link, on web or mobile. Property teams see every repair in one dashboard, with updates, messages and audit trails flowing automatically to all parties.

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Description

Property repairs are the most time-consuming part of running a residential portfolio. Tenants report issues through email, WhatsApp, phone calls and portal forms. Contractors go quiet for days. Property managers spend hours every week chasing both sides for updates that should be automatic. Sorto fixes that.

Sorto is the property maintenance software that actually gets used. Tenants raise repairs through a guided reporting flow that filters out avoidable issues with self-help guidance, asks the right diagnostic questions, and confirms whether the problem is the landlord’s responsibility before it ever reaches your team. Contractors accept and update jobs through a no-login link on web or mobile, so adoption is immediate and you stop training the same people every time.

Property managers and lettings teams see every repair in one dashboard, with full history, photos, costs, messages and audit trail attached. Updates flow automatically to tenants, contractors, landlords and the agency, so nobody has to ask "what’s happening with that boiler" ever again.

Sorto is designed for residential letting agents, HMO operators, block management companies and housing providers. It sits alongside your existing CRM or property management system, taking on the repairs workload your core platform was never built to handle properly.

Tenant reporting flow: A guided, mobile-first form that catches DIY-fixable issues with self-help steps, asks diagnostic questions, and gathers photos and videos before the report reaches your team.

No-login contractor portal: Contractors accept jobs, post updates and upload invoices through a link. No app to install, no password to forget, no excuses for not using it.

Web and mobile apps: Property managers and contractors stay on top of repairs from the office, the field or the sofa. Native mobile apps for iOS and Android.

Centralised repair dashboard: Every repair in one place, with timeline, communications, contractor responses, costs and statuses visible at a glance.

Nearby repair grouping: See open repairs clustered by area so a single contractor visit can cover multiple jobs. Fewer call-outs, lower costs, faster resolution.

Multi-contractor invitations: Send a job to several contractors at once and the first to accept takes it. No more phoning round.

Automated reminders and follow-ups: Reminders chase contractors for acceptance, completion and invoicing, so your team stops being the messenger.

Unified communications: Email, in-app messages and notifications for each repair are stitched into one thread, so the full history is always visible.

Full audit trail: Every update, message and action is logged, giving you transparency for landlords, accountability for contractors, and a clean record for compliance.

Less chasing: Automated updates and a no-login contractor experience mean your team stops being the go-between.

Fewer avoidable repairs: Self-help guidance and responsibility checks filter out issues that never needed a contractor in the first place.

Higher contractor adoption: Because there’s no login, contractors actually use it. That alone changes how your repairs operation runs.

Faster rollout, less training: Property managers learn Sorto in an afternoon, not a fortnight. You’re live and using it the same week you sign up.

Sorto turns property repairs from a daily fire-fighting exercise into a process that runs itself. Less chasing, less admin, fewer complaints. Just Sorto it.